CUSTOMER SATISFACTION AND OTHER SERVICES

·      Customer Satisfaction is ensured through cultivating and maintaining a customer friendly disposition and tailoring our products and services to suit each customer's peculiar business requirements, as well as providing prompt response to service calls.

·      Training:    We offer specific super-user training, as well as other system user training courses on the operations of all systems supplied and installed by us.  We also offer generic System Administration and Trouble-shooting courses for first-line support personnel, in addition to programming courses to the right category of persons; designed to properly equip them adequately on using the systems installed by us.  At ATTAIN, we are reputed for the high-standard and quality training that we give to our customers/system users.

·      Maintenance Services:  Proper maintenance of computer systems and related equipment is the backbone of any computer company, particularly in an environment like Nigeria.  The difference in computer performance in Nigeria is in the company offering back-up support to it.   In this respect, we can count on the presence of COMPAQ and ZINOX in Nigeria.  Investments in COMPAQ and ZINOX systems are well-protected as the companies are committed to providing excellent warranty and repair/replacement services.

·     Preventive Maintenance Program (PMP)  This is performed on regular monthly or quarterly basis during which all systems units, modules, devices, etc. are checked and serviced as the case may be for continuous uninterrupted operations. 

·     Corrective Service Program  (CSP) -  CSP is performed on call-basis at any time there is a breakdown affecting the installations; either of a unit, a device or module, arising from any cause including but not limited to power failure, accident, improper operation, software crashes and hang-ups.  Support center will respond and carry out the service within stipulated times that range from two (6) hours to twenty-four (24) hours from receipt of fault calls.

·    Turnkey Project   -  We carry out turnkey projects in Digital Document Repository, Hardware Computer and Data Communications area, including consultancy, designing, configuring, sourcing, supplying, installation and commissioning of systems to clients requirements and after sales support and maintenance of such installations.

·    Facilities Management -  We manage, at the instance of our customers, their computer installations when they  do not have adequate and sufficiently trained people to do the job. In this case, we usually second some of our specialist(s) to the customer's site to work with and train customers personnel on site, until they are able to take over the complete operations of the computer installations.

·     Site Preparation -  We carry out computer site preparation for clients who are desirous of having a modular computer suite. This involves inspection of facilities; preparation of detailed drawings of the Computer Centre; approval of site plans and drawings before the work commences.  This service encompasses systems layout, electrical wiring and earthing; UPS capacity determination and installation; installation of air-conditioners, fire-fighting systems, raised floor, suspended ceilings, trunking,  power supply and access control security systems.